When a client doesn't show up, you can mark their appointment as a no-show. This updates the appointment status and counts toward their strike if you have a No-Show Policy turned on.
The no-show option only appears for past appointments. You won't see it on upcoming ones.
Step 1: Open the Appointment
Go to your Dashboard and find the appointment on your calendar.
Tap the appointment to open the Appointment Details modal.
You'll see the Info tab with the service, price, date, time, and current Appointment Status.
Step 2: Mark as No-Show
Below the Appointment Status, you'll see two buttons: Complete and No-Show.
Tap No-Show.
The Appointment Status will change to No-Show (shown in red).
That's it. The appointment is now recorded as a no-show.
Made a Mistake?
If you tap No-Show by accident, an undo option will appear right after. Tap Undo to reverse it before it goes away. This works similar to how undo works in Gmail.
What Happens After You Mark a No-Show
The appointment status changes to No-Show and stays on your calendar for your records.
If you have the No-Show Policy turned on, this counts as a strike against the client. Once they reach the Strike Threshold you set, the Consequence kicks in (for example, Block Online Booking).
The Collect button will no longer appear. You cannot check out a no-show appointment.
If the client paid a deposit, that deposit is kept. No refund is issued.
What About the Complete Button?
The Complete button marks the appointment as done. If you still need to collect payment, don't worry. You can still tap Collect after marking an appointment as complete. For more on how this works, see [How Checkout and Appointment Status Work Together].
Good to Know
You can only mark an appointment as a no-show after the appointment time has passed. Future appointments won't show these buttons.
If you want to prevent no-shows before they happen, make sure you have client reminders turned on. See Set up client reminders.
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How Checkout and Appointment Status Work Together