Before you start
Before editing reminders, make sure:
reminders are included in your paid plan
your booking page is active
clients are booking with the correct contact details
SuiteCal sends reminders using the existing email template. Any optional content you add, like prep notes, links, button text, or a custom message, is added into that email.
How to open client reminders
Log in to your SuiteCal account on desktop.
In the left menu, click Client Reminders.
You will see the reminder page with these sections:
Before the appointment
After the visit
Bring clients back
Each section includes the reminders available for that stage of the client journey.
Reminders you can edit on desktop
You can update these reminders from the desktop reminders page:
Advance reminder — sent 1 day before
Day-of reminder — sent 2 hours before
Thank-you message — sent 2 days after
Rebook reminder — sent 14 days after, only if the client does not already have a future booking
What you can edit
Depending on the reminder, you may be able to update:
whether the reminder is turned on
the delivery channel
preparation notes
a review or booking link
link button text
a custom message
Some reminders have fewer fields than others.
How to edit a reminder on desktop
Go to Client Reminders.
Find the reminder you want to update.
Review the fields shown for that reminder.
Make your changes.
Click Save Settings.
Your changes will apply to future reminder emails going forward.
How to turn a reminder on or off
Each reminder has a delivery channel row with a toggle.
To turn a reminder on or off:
Find the reminder you want to update.
In the Delivery channels section, use the toggle next to Email.
Click Save Settings.
If Email is turned off for that reminder, that reminder will not be sent.
How to update preparation notes
Preparation notes are available on reminders like the Advance reminder.
You can use this area to add short prep instructions for clients.
Examples:
Please arrive with clean lashes.
Please avoid mascara before your appointment.
If this is your first visit, please come a few minutes early.
Keep prep notes short and easy to scan.
How to add a review or booking link
Some reminders, like the Thank-you message, let you add a link.
You can paste in:
your Google review link
your SuiteCal booking page link
This is useful if you want clients to leave a review or book their next visit.
How to update the link button text
If a reminder includes a link, you can also set the button text shown in the email.
Examples:
Leave a Review
Book Again
Book Your Next Fill
Choose button text that is short and clear.
How to add a custom message
Some reminders let you add your own message.
Your custom message is added into the standard SuiteCal email template. It does not replace the full email.
Good examples:
Thank you for coming in. I loved having you.
Please remember to keep your lashes dry for the first 24 hours.
It may be time to book your next fill.
How rebook reminders work on desktop
The Rebook reminder is sent 14 days after the appointment.
It is only sent if the client does not already have a future booking.
On the desktop page, you may also see a note explaining that the reminder is only sent when there is no upcoming booking already in place.
Tips for editing reminders on desktop
A few good practices:
keep each reminder focused on one main message
use the advance reminder for prep
use the thank-you message for aftercare, reviews, or rebooking
keep rebook reminders friendly and low-pressure
always click Save Settings after making changes
Keep in mind
Changes you make on desktop apply to future reminder emails.
If you update the wording today, it will be used for reminders sent after your changes are saved.
SuiteCal will still send the reminder using the existing email template, with your optional content added into it.