What Clients See When They Open Your Booking Page
When a client opens your booking page, they see:
Your business name and description
Your business address (if added)
A list of services you offer
Service categories (like Lash Fills or Volume Lash Extensions)
Only public services appear here. Private services stay hidden and are not bookable.
How Services Are Displayed
Services are shown as cards with:
Service name
Price
Duration
The order of services matches the order you set in the Services section of your dashboard.
If you drag and reorder services there, the booking page updates automatically.
Clients can also filter services using category tabs at the top.
How Clients Choose a Date and Time
After selecting a service, clients move to the scheduling step.
They will:
Select a date from the calendar
Choose an available time slot
See your timezone clearly displayed
If no slots are available for a selected date, SuiteCal shows a message asking the client to choose another day.
How Availability Is Calculated
Available time slots are calculated automatically based on:
Your business hours
The service duration
Gap or buffer settings between appointments
Booking lead time
Advance booking window
Existing bookings
Clients only see time slots that actually fit the service they selected. Overlaps are automatically blocked.
Client Details and Confirmation
Once a time is selected, clients enter their details:
Full name
Email
Phone number
Optional notes
They must also accept your cancellation and refund policy before continuing.
If payments or deposits are enabled, clients are guided through payment before confirming the booking.
Booking Confirmation
After a successful booking:
The client sees a booking confirmation screen with date, time, and service details
The client receives a confirmation email
You receive a new booking notification email
The booking is now locked into your calendar.
Cancellations and Changes
Clients can cancel their appointment using the link in their confirmation email.
When a cancellation happens:
The appointment is removed from your schedule
You receive a cancellation notification email
The client receives a cancellation confirmation email
Cancellation rules are enforced automatically based on your booking settings.
When Your Booking Page Becomes Live
Your booking page is live as soon as:
You’ve created at least one public service
Your business hours are set
Any updates you make to services, availability, or booking rules reflect instantly on the page. There’s no publish button or delay.
Before You Share Your Link
Quick checklist:
Services are priced correctly
Business hours are set
Payment or deposit rules are correct
Cancellation policy is reviewed
Booking page link looks right
Once this is done, you’re ready to share your link confidently.